Return and Refund Policy

RETURN POLICY INFORMATION

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 21 days from the invoice date. We will gladly refund your money back from the product returned.

RETURN INSTRUCTIONS

All products returned MUST be unopened and untampered with orginal closure seal. Please include a copy of your invoice in the return package, or a note with your name, address, and paypal transcation number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns will receive a refund to their credit card or paypal account 6 days after receiving product(s).

If you have any additional questions or concerns please contact Bruce at info@celestialhealing.net We do not accept phone calls in reference to any product questions, returns or refunds. Questions, comments and concerns about products must be done though email. If you do not wish to email us concerning your returns simply follow the instructions on this page.

POLICY RESTRICTIONS

• All shipping charges become the sole responsibility of the customer. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
• Celestial Heaing Wellness Center only offer refunds for items purchased within 21 days.
• We are not able to honor requests for product exchanges and store credits.
• Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
• We do not accept returns for clearance items, samples, clothing, mugs, herbal baths mixes, or opened DVDs.
• We do not accept returns of opened 8oz and 16oz oils, lotions, shampoos or conditioners. The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a return or refund.
• Celestial Healing Wellness only ships to final destinations located in the USA and Canada. If you are using a freight forwarder to ship overseas or to Mexico, you (or the freight forwarder that you so designate) become the exporter of the goods. Celestial Healing Wellness will not be responsible for damage or loss that occurs to goods after they are received and shipped by the freight forwarder. This means that Celestial Healing Wellness will not be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, nor will we be able to address any issues with quality concerns once the package has left the country.
• Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
• All orders that are returned back to us by the united states postal service due to an invalid shipping address will be subject to pay shipping cost prior to receiving a refund. Please make sure your the address connected to your paypal account is accurate prior to placing your order.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact Bruce at info@celestialhealing.net immediately.All discrepancies, shortages, broken merchandise and any requests for returns must be made within 21 days of the issued invoice or payment date. Any requests for compensation or remediation will not be accepted after 21 days of the invoice or payment date.